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Quality Policy

Timberfix prides itself on a commitment to ensuring an unrivaled customer service experience. Our key areas that drive this commitment are as follows:

Customer Service

At the core of all of processes is Customer Service

Leadership

Leading by example, with respect at and for all levels of staff and management, throughout our entire team.

Empowerment of People

We believe the greatest ideas come from within, and therefore encourage and appreciate staff engagement.

Procedural Policies

Methodical, research, informed choices maintain and grow our company for long term sustained growth our of systems, plans and success.

Dedication to ongoing improvement

Efficiencies, safety and vision frequent our conversations, with fresh pathways forward as market leaders a driving motivation.

Market knowledge

With over 20 years experience in the industry, Timberfix has its finger on the pulse when it comes to knowing the market, servicing the market and acknowledging trends and needs as they emerge.

Maintaining relationships

We value your custom, and work tirelessly to ensure your needs are being not only met, but exceeded. We don’t take our customers for granted, and will always strive to provide you with the best buying ability, range and service.

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